Refund policy

This website (this “Site” or the “Website”) is operated by Nina Herisson, Inc., a Florida corporation (hereinafter the “Company”). As used herein, the terms “we”, “us” and “our” refer to the Company. Reference to “you” or “your” refers to individuals using or otherwise accessing the Site or the Services. As used herein, “Goods” refers to any products purchased by you from the Company. Reference herein made to the "Services" refers to and means any interactions with the Company, or services rendered by the Company, through this Site, as well as any apps, features, services, events, and communications.

Any purchases made by you from the Company are governed exclusively by this Refund Policy (this “Policy”).

Notices required or permitted to be sent to the Company should be addressed as follows:

Nina Herisson, Inc.
Attn: Legal Dept.
3840 E ROBINSON RD, STE 225
AMHERST, NY 14228
nina@ninaherisson.com.

WE MAY AMEND THESE TERMS AT ANY TIME BY CHANGING THE LAST UPDATED DATE.

REFUND POLICY

You are entitled to cancel your Order within 30 days without giving any reason for doing so. The deadline for canceling an Order is 30 calendar days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email at: nina@ninaherisson.com

To be eligible for a return, your item must meet all of the following conditions:

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last calendar 30 days.
  • The Goods are in the original packaging.
  • The Goods were not used, worn, or damaged.
  • You have the receipt or proof of purchase.

The following Goods cannot be returned:

  • Gift cards.
  • Trading cards.
  • Collectible cards.
  • Items on sale.
  • Items opened on LIVE stream.
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiration (if applicable) has passed.
  • The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion. Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will reimburse you no later than 14 days from the day on which we receive the returned goods—provided that all required conditions are met. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. We will include shipping fees paid by you if required by applicable law (such as by the European Union).

RETURNS BY YOU

You are responsible for the cost and risk of returning the Goods to us. You should send the Goods to the following address:

3840 E ROBINSON RD, STE 225
AMHERST, NY 14228

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

EXCHANGES

We do not offer exchanges. In order to purchase different Goods, please return your eligible Goods first, and then you may purchase replacement Goods.

**REVISED JUNE 2026**